Technical Support
Telephone Support Hotline
Qualified technicians will answer and return your call 24×7. If you have an urgent technical support issue, call 1-800-9Minerva
(1-800-964-6378) or 1-408-240-1299
Online Support
For existing Minerva’s customers please click here to access the portal and log in.
For new Minerva customers, please click here to request access to the support portal.
Online Ticketing System
- Create and track technical support cases
- Receive automatic ticket update
- Add information and attachments
Knowledge Base
- List of available articles
Downloads
- Release Notes
- Product Documentation
- Software Releases
- Service Packs and Hot Patches
Training Courses
Minerva’s training courses are designed to provide operators with the knowledge they need to use our platform effectively. Each course ranges between 1- 4 hours and is delivered online. Training modules include:
STB Client Functionality
System Administration
Subscriber Management
Billing & Reporting
Channel & Service Package Management
Introduction to Minerva’s Technical Support Systems
Professional Training
All the courses are delivered online using Zoom. Trainers have extensive hands-on experience with our platform. Please contact your Minerva account manager for pricing. If you have already purchased training, you may register for our upcoming session by contacting psg@minervanetworks.com.
Download the latest training course schedules: